Thank you for shopping at Maison De Grace. We are committed to delivering your fashion and lifestyle products in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Processing Time
Orders are typically processed within 1-3 business days. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been processed and is ready for shipment.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs during the checkout process before placing your order.
Delivery estimates are provided at checkout and are based on the shipping method selected. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing.
3. Shipping Methods
We offer the following shipping methods:
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has been shipped. This email will include a tracking number that you can use to track the progress of your shipment on the carrier’s website.
5. Shipping Address
Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to change your shipping address after placing an order, please contact us immediately at [Your Email Address]. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make the change if the order has already been shipped.
6. International Shipping
We offer international shipping to select countries. Please note that international shipments may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. Maison De Grace is not responsible for any customs duties or taxes incurred on international shipments.
Delivery times for international shipments may vary depending on the destination country and customs processing. Please allow extra time for delivery.
7. Lost or Damaged Shipments
If your shipment is lost or damaged in transit, please contact us immediately at [Your Email Address]. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Please retain all packaging materials and damaged items in case the carrier needs to inspect them.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at [Your Email Address].
