Thank you for shopping at Maison de Grace. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders. By placing an order with us, you agree to the following terms.
1. Shipping Options and Costs
We offer several shipping options to meet your needs. The available shipping methods and associated costs will be displayed at checkout. Shipping costs are calculated based on the weight, dimensions, and destination of your order.
2. Processing Time
Orders are typically processed within 1-3 business days. Processing time includes order verification, quality checks, and packaging. Please note that processing time may be longer during peak seasons or promotional periods.
3. Shipping Time
Shipping time refers to the time it takes for your order to be delivered after it has been processed and shipped. Shipping times vary depending on the shipping method selected and the destination. Estimated shipping times are provided at checkout and are not guaranteed.
4. Shipping Destinations
We currently ship to [List of Countries]. If your country is not listed, please contact us to inquire about potential shipping options.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. Maison de Grace is not responsible for any delays caused by these factors. If your order is significantly delayed, please contact us, and we will do our best to assist you.
7. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
9. Address Accuracy
It is the customer’s responsibility to provide accurate and complete shipping information. Maison de Grace is not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us at [Your Contact Information].
