Refund and Return Policy

At Maison de Grace, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return process. Please read the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and labels attached.
  • You must provide a valid proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Personalized or custom-made items.
  • Items marked as final sale.
  • Gift cards.
  • Items that have been damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions on how to return the item(s).
  4. Pack the item(s) securely in the original packaging, including all tags and labels.
  5. Write the RMA number clearly on the outside of the package.
  6. Ship the package to the address provided by our customer support team.

3. Return Shipping Costs

The customer is responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that the item(s) are safely returned to us. Maison de Grace is not responsible for any items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in this policy. If the return is approved, we will process your refund or exchange within 7-10 business days.

5. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when you initiate the return. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and we will cover the cost of return shipping.

8. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].