Thank you for shopping at Maison De Grace. We strive to provide you with high-quality fashion and lifestyle products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
The following items are not eligible for return:
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email Address] and send your item to: [Your Return Address].
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.
5. Damaged Items
If you receive a damaged item, please contact us immediately at [Your Email Address] with photos of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.
6. How to Return an Item
7. Contact Us
If you have any questions on how to return your item, contact us at [Your Email Address].
